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Evolution of Voice Loggers |
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Defense Against False Accusations The voice logger, like all professional recording devices entered the world with a very large footprint and like the computers of the same era they took up a large amount of usable office space.
Today’s models, like most electronic equipment, has reduced in size tremendously. Who can forget the size of the first portable cellular phone. Now, voice logger units like the Eventide VR615 digital logger are the size of the average consumer VCR.
Clear the Decks! Not so long ago this recording was done on multi-channel low speed magnetic tape machines. These machines could record usually 4, 8 or in later times even 16 channels of audio on a large tape reel. This reel would record up to 24 hours of calls and had to be changed each day. This meant that a month of logging used up 31 very large reels of tape. With this new generation of loggers there is no tape deck that requires maintenance or tapes to break, and therefore no cost of tapes. The quality of the recordings was rather poor and retrieving information from the tapes was cumbersome. The archive library required a lot of space and the tapes required a climate controlled environment. Other problems included the inaccuracy of the time clock. These recorders were the best available at the time but when compared to the new digital loggers they do look rather like Stone Age technology.
The new stand alone digital units offer a wide array of features with capability of live monitor and play of up to 8 lines simultaneously, mix analog and digital in the same system. Integrating loggers to a call-processing platform allows them to access and record many different fields of data that may be saved to a searchable database. This can then be searched by time, date, and any number of criteria. No more searching tapes to try to piece together necessary information from a call.
The Eventide VR-615 recorder requires only 80 mm (31/2 inches) of console rack space, almost 2 meters (6 feet). They have 48 recording channels, hold about 1 month of recordings on a single DVD ram disk (same size as a DVD movie disk) and provide crisp digital audio recordings. The clock can be synced with a GPS master clock and recordings can be retrieved from the unit’s front panel or from a computer connected on the local area network.
The Tool of Choice: The voice logger has always been the tool of choice for 911 and other dispatch call centers and answering services, now these new technologies offer a comprehensive solution to the many needs of today’s small and medium businesses. They have been a requirement for a long time for Public Safety agencies so they have an accurate record of all conversations made during emergency operations.
Not only is the logger used for the simple recording for verification of who said what, but they are now used to train personnel and confirm quality assurance. They may also have built in security levels, performance reporting, and self-diagnostics.
Feel Secure: When it comes to security and legal liabilities voice loggers are powerful defenses against the false accusation. With digital products the call is recorded to a DVD, which cannot then be altered, assuring an indelible record.
The functions of today’s voice loggers allow you to find out what happened on any call from a complaint or an order, to the performance of the operator, and you will not need to add an extension to your office to accommodate the equipment.
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